Now Hiring - Healthcare Internal Account Manager in North Kingstown, RI

Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine. This is a hybrid position with in-office attendance in North Kingstown, RI.

Job Overview:

Internal Account Manager is a Revenue Cycle Management representative responsible for the billing preprocessing tasks associated with a defined set of States/Accounts. He or she will work with external clients and patients, and internal personnel, and act as sales support to complete patient accounts in preparation for claim submission and to optimize the operations surrounding billing.

Schedule / Hours:

Full-time, Monday through Friday, 9 a.m. - 5 p.m.

The position is Hybrid (Remote & On-Site) and based in North Kingstown, RI.

Principal Duties and Responsibilities:

• Patient registration and patient account maintenance
• Review and process daily laboratory requisitions for billing information
• Accurately input information into the billing system for proper claims submissions
• Insurance eligibility and benefit verification
• Review and prepare communications to resolve deficient patient accounts
• Maintain AR according to timely filing and aging guidelines
• Identifies aged accounts for supervisor review
• Serve as a liaison with management, on account issues
• Prioritize, analyze, and summarize client status with regard to contracts, volumes, problems, etc.
• Appropriate retention of medical records and documentation
• Communicate effectively, both verbally (in person and by telephone) and in writing with internal and external customers: i.e. third-party payers, patients, clients, team members, and management
• Operate office equipment such as phones, voice mail, messaging systems, fax machines, scanners, and computers
• Conducts themselves in a manner that is consistent with the overall department protocol and within compliance with Dominion Diagnostics’ Compliance and HIPAA programs
• Prioritize assignments while maintaining a standard workload

Experience:

• Analyze and resolve problems both independently as well as in a team setting
• Work within strict deadlines
• Use of Microsoft Office Suite: Outlook, Word, Excel
• Customer Service
• Experience with HIPAA and use of medical billing software preferred

Excellent Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401k plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits. In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

We have several employee recognition programs and were awarded Best Places to Work in RI for the past 3 years in a row.

Dominion Diagnostics provides all technical staff free access to a comprehensive library of continuing education classes through MediaLab. MediaLab’s P.A.C.E approved continuing education credits are accepted by ACSP, AMT, and all licensure states.

Mandatory Covid-19 Vaccination Policy:

Dominion Diagnostics currently requires all applicants for employment to either (1) establish that they are fully vaccinated against COVID-19, to include a booster shot, or (2) obtain an approved exemption from the company’s mandatory COVID-19 vaccination requirement as a reasonable accommodation. Applicants who do not fulfill one of these two requirements will be denied employment with the company.

To establish that they are fully vaccinated against COVID-19, applicants who have received a conditional offer of employment must present written evidence of immunization from a designated vaccination site or from another authorized healthcare provider. According to the CDC, an individual is considered fully vaccinated by having received their second dose of a two-dose vaccine (e.g., Pfizer or Moderna) or a single-dose vaccine (e.g., Johnson & Johnson / Janssen) and a booster for all.

For more information about the process for seeking an exemption following a conditional offer of employment, please contact Human Resources at [please apply online]. Dominion Diagnostics will engage in an interactive process to determine if a reasonable accommodation can be provided so long as it does not create an undue hardship for the company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the employee.